Inside Sales Customer Support Rep - FCPA - Sunnyvale, CA
Inside Sales Customer Rep
Fujitsu Computer Products of America, Inc. has been providing imaging solutions since 1989. As an overseas subsidiary of Fujitsu Ltd., Fujitsu Computer Products of America, Inc. benefits from the Fujitsu Ltd. annual investment in research and development by translating Fujitsu innovative technologies into products and solutions for the U.S. marketplace. The company of over 150 employees is responsible for distribution sales and marketing, finance and administration, and engineering and technical support for the Fujitsu document imaging scanner business in the United States. Fujitsu Computer Products of America Inc.'s vast experience in its product areas, strong relationships with U.S. resellers and software partners, advanced research and development into the industry's latest technologies, and keen awareness of customer needs have all contributed to its continued success.
We are seeking an Inside Customer Service Representative for our Sunnyvale, CA Office.
Reporting to the VP of Sales in the Imaging Products Group, the Inside CSR is the in-house sales point of contact for support of Field Sales activities within their assigned territory. Working within a team-oriented environment, the position responsibilities include, but are not limited to the following:
Responsible for taking all presales calls and CHAT inquiries
Responsible for managing all incoming sales inquires from 1st and 2nd tier distribution partners, clients, and prospects
Work with Territory Manager to pass and convert leads and opportunities into closed business
Organize and lead the coordination with channel partners to close business
Communicate with key partners and keep them up-to-date with current sales promotions and new product introductions.
Coordinates product evaluations to potential customers, track status and evaluation returns.
Maintain and update our CRM database in regards to current deal and account activity.
Maintain and publish database tracking reports of pending product evaluations, deal updates and forecasts.
Act as backup for e-Commerce CSR representative during breaks or PTO
Business development, prospecting and closing sales, value-based sales experience, imaging industry knowledge, customer service background.
Bachelor Degree in Business Administration, Marketing, Sales.
Business development, prospecting and closing sales, value-based sales experience customer service background.
Minimum 2 years' previous inside sales experience selling solutions to C level executives, preferably in the technology industry, with an excellent understanding of relating the technology's value to a customer's business need.
Familiar with standard office equipment, knowledge of major CRM (Salesforce.com)
Understanding of our industry; Document Imaging/ECM
Ability to manage multiple tasks at once (flexible and self-sufficient)
Ability to influence and persuade to achieve desired outcomes.
Outstanding time management and organizational skills
Excellent written and verbal communication skills
Ability to work in self-directed and fast paced environment
Positive attitude, self-motivated, confident and tenacious
Must be able to work in a team environment while maintaining independence
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Fujitsu Computer Products of America, Inc. has been providing imaging solutions since 1989. As an overseas subsidiary of Fujitsu Ltd., Fujitsu Computer Products of America, Inc. benefits from the Fujitsu Ltd. annual investment in research and development by translating Fujitsu innovative technologies into products and solutions for the U.S. marketplace. The company of over 150 employees is responsible for distribution sales and marketing, finance and administration, and engineering and technical support for the Fujitsu document imaging scanner business in the United States. Fujitsu Computer Products of America Inc.'s vast experience in its product areas, strong relationships with U.S. resellers and software partners, advanced research and development into the industry's latest technologies, and keen awareness of customer needs have all contributed to its continued success.
We are seeking an Inside Customer Service Representative for our Sunnyvale, CA Office.
Reporting to the VP of Sales in the Imaging Products Group, the Inside CSR is the in-house sales point of contact for support of Field Sales activities within their assigned territory. Working within a team-oriented environment, the position responsibilities include, but are not limited to the following:
Responsible for taking all presales calls and CHAT inquiries
Responsible for managing all incoming sales inquires from 1st and 2nd tier distribution partners, clients, and prospects
Work with Territory Manager to pass and convert leads and opportunities into closed business
Organize and lead the coordination with channel partners to close business
Communicate with key partners and keep them up-to-date with current sales promotions and new product introductions.
Coordinates product evaluations to potential customers, track status and evaluation returns.
Maintain and update our CRM database in regards to current deal and account activity.
Maintain and publish database tracking reports of pending product evaluations, deal updates and forecasts.
Act as backup for e-Commerce CSR representative during breaks or PTO
Business development, prospecting and closing sales, value-based sales experience, imaging industry knowledge, customer service background.
Bachelor Degree in Business Administration, Marketing, Sales.
Business development, prospecting and closing sales, value-based sales experience customer service background.
Minimum 2 years' previous inside sales experience selling solutions to C level executives, preferably in the technology industry, with an excellent understanding of relating the technology's value to a customer's business need.
Familiar with standard office equipment, knowledge of major CRM (Salesforce.com)
Understanding of our industry; Document Imaging/ECM
Ability to manage multiple tasks at once (flexible and self-sufficient)
Ability to influence and persuade to achieve desired outcomes.
Outstanding time management and organizational skills
Excellent written and verbal communication skills
Ability to work in self-directed and fast paced environment
Positive attitude, self-motivated, confident and tenacious
Must be able to work in a team environment while maintaining independence
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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