Hardware Service Engineer, Amazon Devices Reverse Logistics
Job summaryAmazon Lab126 is an inventive research and development company that designs and engineers high-profile consumer electronics.
Lab126 began in 2004 as a subsidiary of Amazon.
com, Inc.
, originally creating the best-selling Kindle family of products.
Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo.
What will you help us create?The Role:
As a senior leader within the Hardware Service Engineering team you are responsible for defining the customer facing and internal strategy and processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations.
This includes defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes globally to support Amazon Digital Device products.
You will also support the set-up and training across global screening and service locations.
In this role, you will:
Define customer return screening and repair strategy for warranty and remorse returns Develop repair processes and tooling (as needed) to support repair activities for a variety of products Assure successful implementation into global and regional support strategies Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards Provide tangible feedback based on results to improve product design features Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule Define spare part requirements and expected usage Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs Develop repair processes for continued improvements on efficiency and reduced complexity in the operations Travel Required up to 20% (Domestic and International)Key job responsibilities Assess risk to service and repair customer offerings for new products beginning at concept.
Enable closed loop feedback to design and product management.
Identify opportunities to improve the design for serviceability and go to market (GTM) strategy for aftermarket support and pre-owned sales of Amazon Devices.
Measure cost of service against financial targets.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Lab126 began in 2004 as a subsidiary of Amazon.
com, Inc.
, originally creating the best-selling Kindle family of products.
Since then, we have produced groundbreaking devices like Fire tablets, Fire TV and Amazon Echo.
What will you help us create?The Role:
As a senior leader within the Hardware Service Engineering team you are responsible for defining the customer facing and internal strategy and processes for dis-assembly, assembly, spare parts reclamation, and development of tooling solutions to facilitate service operations.
This includes defining, developing, deploying and sustaining hardware screening operations and repair/refurbishment processes globally to support Amazon Digital Device products.
You will also support the set-up and training across global screening and service locations.
In this role, you will:
Define customer return screening and repair strategy for warranty and remorse returns Develop repair processes and tooling (as needed) to support repair activities for a variety of products Assure successful implementation into global and regional support strategies Review and evaluate product designs for compliance with Design for Serviceability guidelines and standards Provide tangible feedback based on results to improve product design features Enhance field support productivity and effectiveness through improved hardware serviceability, driving opportunities into product design Review HW designs during key build phases and ensure tooling and service solutions will meet requirements for product support, warranty costs and product launch schedule Define spare part requirements and expected usage Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs Develop repair processes for continued improvements on efficiency and reduced complexity in the operations Travel Required up to 20% (Domestic and International)Key job responsibilities Assess risk to service and repair customer offerings for new products beginning at concept.
Enable closed loop feedback to design and product management.
Identify opportunities to improve the design for serviceability and go to market (GTM) strategy for aftermarket support and pre-owned sales of Amazon Devices.
Measure cost of service against financial targets.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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