Technical Account Manager
3.
7 Full-time 5 hours ago Full Job Description As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.
This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education (gaps in networking, product knowledge etc Installation and configuration assistance Reproduction of customer environments on lab equipment Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Scripting and Windows server app experience Exceptional customer service orientation and strong communications skills Proficient with MS Word, PowerPoint, and Excel Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Willing to travel Educational Requirements Bachelors degree and/or relevant experience Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level.
Earnings for this position are expected to be $80,000 - $110,000 per year.
Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
#GD #LI-MG1.
Estimated Salary: $20 to $28 per hour based on qualifications.
7 Full-time 5 hours ago Full Job Description As a Technical Account Manager, you will be the primary technical contact delivering technical support for our premium customers.
This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities Collection, analysis and change recommendations of configuration information Collection and analysis of customer network information Collection and analysis of packet trace information Recommend actions based on analysis Customer education (gaps in networking, product knowledge etc Installation and configuration assistance Reproduction of customer environments on lab equipment Follow up technical cases and manage the right expectation until the closure of the cases Conduct weekly status conference calls with customers to report status of open issues and projects.
Conduct quarterly site visits for your managed accounts.
Work closely and provide direct technical email and phone support to our customers in the Americas Region (Canada, US, Central and South America) Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results Job Skills Required Minimum of five years relevant professional experience preferably in the network industry Strong network security and routing experiences Scripting and Windows server app experience Exceptional customer service orientation and strong communications skills Proficient with MS Word, PowerPoint, and Excel Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications Willing to travel Educational Requirements Bachelors degree and/or relevant experience Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level.
Earnings for this position are expected to be $80,000 - $110,000 per year.
Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.
#GD #LI-MG1.
Estimated Salary: $20 to $28 per hour based on qualifications.
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