Customer Service Representative
Quick Apply Full-time Contract 3 hours ago Full Job Description Job Description- Offer professional customer service & solutions to US merchant customers:
Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
Possess continuous learning sprit, be capable to manage complicated business problems and customer complaints.
Be capable to discover, summarize and feedback the obstacles in customer experience.
Output the advice and solution to optimize the international service platform based on the service cases and database.
Possess service operation experiences and capacity.
Job Requirement- Bachelor degree or above, excellent English communication skills, Mandarin preferred.
1-2 years' work experiences in call center, be familiar with the call center operation pattern and features.
Financial service or internet industry experience preferred.
Salesforce experience preferred.
Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
Be good at resources management.
Strong sense of responsibility, strong logic and ability to think independently.
Team work spirit.
Be capable of problem solving with strong pressure resistance.
Job Types:
Full-time, Contract Pay:
Up to $27.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote
Experience:
Salesforce:
1 year (Preferred) Language:
Mandarin (Preferred) Work Location:
Hybrid remote in Sunnyvale, CA 94085 Job Requirement- Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
Provide professional business consultant service and manage work orders with high efficiency and accuracy through online chat, email or hotline (main focus) of customer service.
Possess continuous learning sprit, be capable to manage complicated business problems and customer complaints.
Be capable to discover, summarize and feedback the obstacles in customer experience.
Output the advice and solution to optimize the international service platform based on the service cases and database.
Possess service operation experiences and capacity.
Job Requirement- Bachelor degree or above, excellent English communication skills, Mandarin preferred.
1-2 years' work experiences in call center, be familiar with the call center operation pattern and features.
Financial service or internet industry experience preferred.
Salesforce experience preferred.
Be capable to adjust and optimize the field operation strategy on time based on the field operation data analysis.
Be good at resources management.
Strong sense of responsibility, strong logic and ability to think independently.
Team work spirit.
Be capable of problem solving with strong pressure resistance.
Job Types:
Full-time, Contract Pay:
Up to $27.
00 per hour
Benefits:
401(k) Dental insurance Health insurance Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
Hybrid remote
Experience:
Salesforce:
1 year (Preferred) Language:
Mandarin (Preferred) Work Location:
Hybrid remote in Sunnyvale, CA 94085 Job Requirement- Quick Apply.
Estimated Salary: $20 to $28 per hour based on qualifications.
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