Customer Service Representative
Lab Pro Inc Lab Pro Inc Sunnyvale, CA Sunnyvale, CA Full-time Full-time From $25 an hour From $25 an hour 16 hours ago 16 hours ago 16 hours ago Overview Looking for a motivated team member to join our company and play an integral role in our growth and success.
Essential Responsibilities Team member will be responsible for maintaining high level Customer Service as per company core values:
Respond to all incoming email, entering orders, filing, voicemails, distribution of mail, and light accounting duties.
Supports and follow up customer requests, i.
e.
sample tracking, web support, quote coordination Assist with customer invoices, i.
e.
creating, sending, and responding to inquiries Travel daily in your company-provided automobile to support the implementation of Vendor Managed Inventory programs at customer locations in your territory.
Ensure appropriate customer stock levels, generate new orders for merchandise, and obtain customer approval to place orders when required.
Unpack orders, check accuracy of shipments, and put away stock at customer locations.
Provide communication and feedback to Territory Manager as appropriate to ensure full customer satisfaction.
Update product descriptions and pictures on website to help with e-commerce segment of our business Manage CRM pipeline Assists customers in our one-of-a-kind showroom environment Assists with Generating sales, merchandising, signing, pricing, and cash register operations (POS) Handles consumer transactions and ensures proper processing of transactions via POS registers Assists in floor moves, merchandising/display maintenance and store housekeeping Assists in replenishing and processing products/inventory Leads qualification and follow up on sales opportunities - leveraging business from new and established customer relationships Assists with related special projects, as required Qualifications High school or equivalent (Required) 3 year of related customer service required Basic accounting knowledge is a plus Prior experience in a service environment using a Customer Relationship Management (CRM) system a plus Excellent verbal and written communication skills along with the ability to effectively communicate a resolution Excellent problem solving, organizational, interpersonal and math skills Must be detail oriented, a self-starter Experience using sales techniques, i.
e.
up selling and cross selling Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, contact management system and/or a customer relationship management system Job Type:
Full-time Pay:
From $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Essential Responsibilities Team member will be responsible for maintaining high level Customer Service as per company core values:
Respond to all incoming email, entering orders, filing, voicemails, distribution of mail, and light accounting duties.
Supports and follow up customer requests, i.
e.
sample tracking, web support, quote coordination Assist with customer invoices, i.
e.
creating, sending, and responding to inquiries Travel daily in your company-provided automobile to support the implementation of Vendor Managed Inventory programs at customer locations in your territory.
Ensure appropriate customer stock levels, generate new orders for merchandise, and obtain customer approval to place orders when required.
Unpack orders, check accuracy of shipments, and put away stock at customer locations.
Provide communication and feedback to Territory Manager as appropriate to ensure full customer satisfaction.
Update product descriptions and pictures on website to help with e-commerce segment of our business Manage CRM pipeline Assists customers in our one-of-a-kind showroom environment Assists with Generating sales, merchandising, signing, pricing, and cash register operations (POS) Handles consumer transactions and ensures proper processing of transactions via POS registers Assists in floor moves, merchandising/display maintenance and store housekeeping Assists in replenishing and processing products/inventory Leads qualification and follow up on sales opportunities - leveraging business from new and established customer relationships Assists with related special projects, as required Qualifications High school or equivalent (Required) 3 year of related customer service required Basic accounting knowledge is a plus Prior experience in a service environment using a Customer Relationship Management (CRM) system a plus Excellent verbal and written communication skills along with the ability to effectively communicate a resolution Excellent problem solving, organizational, interpersonal and math skills Must be detail oriented, a self-starter Experience using sales techniques, i.
e.
up selling and cross selling Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, contact management system and/or a customer relationship management system Job Type:
Full-time Pay:
From $25.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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