Account Manager, Reverse Logistics (RL)
We are looking for a leader who has a passion for working with customers, is capable of solving complex problems, and brings new ideas to enhance the customer experience.
Account Managers work broadly across multiple teams to support Amazon Devices Reverse Logistics (ADRL) stakeholders, internal Amazon teams, and external customers.
This position is equal parts Account Management and Program Management.
Amazon Lab126 is an inventive San Francisco Bay Area research and development company that designs and engineers high-profile consumer electronic devices.
Lab126 began in 2004 as a subsidiary of Amazon.
com, Inc.
We design and engineer devices like Fire tablets, Kindle e-readers, Amazon Fire TV, Amazon Echo, and more.
Our office headquarters in Sunnyvale, California houses our Hardware, Software and Operations teams, with partner teams in Cupertino, Irvine, Seattle, Boston, and Austin.
Key job responsibilities- Creating strategy for on-boarding new business customers and expanding service offerings for existing customers to grow the business.
- Engaging with customers to understand their needs and developing account tracking mechanisms.
- Proactively monitoring accounts (overall account health, customer experience, performance metrics, invoicing, etc.
) to identify and provide feedback on any issues that may impact the business, customers, or stakeholders.
- Managing relationships across all relevant cross-functional teams (Product, Business Development, Operations, Engineering, Planning, and Finance) to guarantee effective communication, implementation, and execution of objectives and ensure the highest level of customer experience.
- Partnering with the on-site Operations team and Return Centers to ensure accurate and consistent execution of physical returns.
- Collaborating with tech teams to develop systematic solutions to support our customers and growing business.
- Participating in New Product Introduction (NPI) meetings to ensure the reseller business is represented and supported by our engineering and operations teams for new product launches.
- Collecting data on existing processes, analyze it to uncover inefficiencies, and define project opportunities for improvements in the process area.
A day in the lifeYou'll be a key part of supporting the Amazon Devices Reverse Logistics (ADRL) team with return operations and the account management of Amazon Digital Devices and Amazon Return Services (ARS).
ARS is looking to scale its customer base, which is where our team comes in - you'll engage with customers that our team has never supported before! You'll get to build processes from scratch and develop innovative ways to support our customers.
About the teamOur mission is to build flexible best in class return services that streamline reverse channels for consumer electronics worldwide.
Amazon's mission is to be Earth's most customer-centric company.
This mission unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
We move quickly, obsess over customers, and deliver high quality services that meet our customer's needs.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA Sunnyvale, CA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
Account Managers work broadly across multiple teams to support Amazon Devices Reverse Logistics (ADRL) stakeholders, internal Amazon teams, and external customers.
This position is equal parts Account Management and Program Management.
Amazon Lab126 is an inventive San Francisco Bay Area research and development company that designs and engineers high-profile consumer electronic devices.
Lab126 began in 2004 as a subsidiary of Amazon.
com, Inc.
We design and engineer devices like Fire tablets, Kindle e-readers, Amazon Fire TV, Amazon Echo, and more.
Our office headquarters in Sunnyvale, California houses our Hardware, Software and Operations teams, with partner teams in Cupertino, Irvine, Seattle, Boston, and Austin.
Key job responsibilities- Creating strategy for on-boarding new business customers and expanding service offerings for existing customers to grow the business.
- Engaging with customers to understand their needs and developing account tracking mechanisms.
- Proactively monitoring accounts (overall account health, customer experience, performance metrics, invoicing, etc.
) to identify and provide feedback on any issues that may impact the business, customers, or stakeholders.
- Managing relationships across all relevant cross-functional teams (Product, Business Development, Operations, Engineering, Planning, and Finance) to guarantee effective communication, implementation, and execution of objectives and ensure the highest level of customer experience.
- Partnering with the on-site Operations team and Return Centers to ensure accurate and consistent execution of physical returns.
- Collaborating with tech teams to develop systematic solutions to support our customers and growing business.
- Participating in New Product Introduction (NPI) meetings to ensure the reseller business is represented and supported by our engineering and operations teams for new product launches.
- Collecting data on existing processes, analyze it to uncover inefficiencies, and define project opportunities for improvements in the process area.
A day in the lifeYou'll be a key part of supporting the Amazon Devices Reverse Logistics (ADRL) team with return operations and the account management of Amazon Digital Devices and Amazon Return Services (ARS).
ARS is looking to scale its customer base, which is where our team comes in - you'll engage with customers that our team has never supported before! You'll get to build processes from scratch and develop innovative ways to support our customers.
About the teamOur mission is to build flexible best in class return services that streamline reverse channels for consumer electronics worldwide.
Amazon's mission is to be Earth's most customer-centric company.
This mission unites Amazonians across teams and geographies as we strive to delight our customers and make their lives easier, one innovative product, service, and idea at a time.
We move quickly, obsess over customers, and deliver high quality services that meet our customer's needs.
We are open to hiring candidates to work out of one of the following locations:
Seattle, WA, USA Sunnyvale, CA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
