Sr. Mgr - Product Manager - Tech, Prime Video, Customer Relationship Management
Prime Video offers customers a vast collection of movies, series, and sports--all available to watch on hundreds of compatible devices.
U.
S.
Prime members can also subscribe to 100
channels including Max, discovery+, Paramount
with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.
TV, and STARZ with no extra apps to download, and no cable required.
Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership.
More than 200 million Prime members in 25 countries around the world enjoy access to Amazon's enormous selection, exceptional value, and fast delivery.
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers.
You'll get to work on projects that are fast-paced, challenging, and varied.
You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers.
With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!To help us fulfill this mission, we are looking for a customer-obsessed Principal Product Manager Technical with proven product/tech experience and a passion for video content.
You will work on both new, ground-breaking features that differentiate Prime Video as a service while scaling our existing features to as many Prime Video customers as possible.
We work in a complex and fast-paced environment often with fixed timelines.
You will own creating vision and strategy, and will build and execute long-term product roadmaps.
The ability to plan, refine, and make trade-offs is critical along with the ability to write clearly, manage executive communication, and develop frameworks for decision-making.
You'll work cross functionally with our dedicated tech team (software engineers and machine learning scientists), partner tech teams, UX design, business intelligence, operations, marketing, and creative teams to bring products to market and enhance the customer experience.
Key job responsibilities Leading with vision and change to bring new or evolve existing cutting edge technologies for Prime Video.
Developing and executing product strategies that enable our organization to deliver highly resilient, scalable, and efficient solutions to meet the evolving needs of our customers and business.
Directly own goals with visibility throughout Prime Video and across Amazon.
Work with teams across Prime Video and throughout Amazon to influence organizational roadmaps and strategy.
Translate complex and ambiguous business problems into crisp product strategies and roadmaps, while managing prioritization and trade-offs between customer experience and time to market.
Collaborate closely with cross-functional teams, including engineering, marketing, operations, and business stakeholders, to define and prioritize product features, set the product roadmap, and ensure successful product delivery.
Excellent verbal and written communication skills, and ease navigating all levels to deliver big picture and technical problem and solution definition.
Write technical product documents, including narratives, feature requirements, EPICS, user stories, and product specifications.
Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers, marketing teams and customers.
Own experiments and create clear mechanisms to test and pilot new features prior to launch.
Ensure success metrics are well-documented and tracked to ensure feasibility analysis can be completed.
A day in the lifeThis role will define and continually optimize product strategies, ensuring we deliver a delightful customer experience and drive innovations to further Prime Video's business objectives.
You will work closely with a cross-functional team of engineers, UX designers, QA testers, data analysts, program managers, live operations and other relevant business stakeholders to execute on product strategies.
This role will continually measure the success of their product and use key insights and learnings to drive future product enhancements.
About the teamThe Prime Video Customer lifecycle tech team (PV-XBD) has a vision to delight customers by creating awareness inside the Prime Video apps of how Amazon over-delivers value for them (e.
g.
with their Prime membership), and how to become more deeply engaged and get value out of the Amazon ecosystem.
PV-XBD's mission is to design, launch, and operate merchandisable CX in the PV apps to ensure every Amazon customer, along their entire lifecycle, is aware of and engaged with Prime, their benefits, and relevant, shoppable content.
We provide the technology enabling business/marketing teams to reach more customers in the right in-app locations with the right messaging at the right time.
Our CX empowers teams to engage customers in-app.
We decide what to develop through experimentation to help us discover where in the customer lifecycle (and at what place in the PV apps) XBD messaging resonates, and how it delivers value to Prime members.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA San Francisco, CA, USA Seattle, WA, USA Sunnyvale, CA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
U.
S.
Prime members can also subscribe to 100
channels including Max, discovery+, Paramount
with SHOWTIME, BET+, MGM+, ViX+, PBS KIDS, NBA League Pass, MLB.
TV, and STARZ with no extra apps to download, and no cable required.
Prime Video is just one of the savings, convenience, and entertainment benefits included in a Prime membership.
More than 200 million Prime members in 25 countries around the world enjoy access to Amazon's enormous selection, exceptional value, and fast delivery.
Are you interested in shaping the future of entertainment? Prime Video's technology teams are creating best-in-class digital video experience.
As a Prime Video technologist, you'll have end-to-end ownership of the product, user experience, design, and technology required to deliver state-of-the-art experiences for our customers.
You'll get to work on projects that are fast-paced, challenging, and varied.
You'll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.
We'll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers.
With global opportunities for talented technologists, you can decide where a career Prime Video Tech takes you!To help us fulfill this mission, we are looking for a customer-obsessed Principal Product Manager Technical with proven product/tech experience and a passion for video content.
You will work on both new, ground-breaking features that differentiate Prime Video as a service while scaling our existing features to as many Prime Video customers as possible.
We work in a complex and fast-paced environment often with fixed timelines.
You will own creating vision and strategy, and will build and execute long-term product roadmaps.
The ability to plan, refine, and make trade-offs is critical along with the ability to write clearly, manage executive communication, and develop frameworks for decision-making.
You'll work cross functionally with our dedicated tech team (software engineers and machine learning scientists), partner tech teams, UX design, business intelligence, operations, marketing, and creative teams to bring products to market and enhance the customer experience.
Key job responsibilities Leading with vision and change to bring new or evolve existing cutting edge technologies for Prime Video.
Developing and executing product strategies that enable our organization to deliver highly resilient, scalable, and efficient solutions to meet the evolving needs of our customers and business.
Directly own goals with visibility throughout Prime Video and across Amazon.
Work with teams across Prime Video and throughout Amazon to influence organizational roadmaps and strategy.
Translate complex and ambiguous business problems into crisp product strategies and roadmaps, while managing prioritization and trade-offs between customer experience and time to market.
Collaborate closely with cross-functional teams, including engineering, marketing, operations, and business stakeholders, to define and prioritize product features, set the product roadmap, and ensure successful product delivery.
Excellent verbal and written communication skills, and ease navigating all levels to deliver big picture and technical problem and solution definition.
Write technical product documents, including narratives, feature requirements, EPICS, user stories, and product specifications.
Measure and analyze existing products and business models for opportunities to innovate and improve, providing additional benefits to developers, marketing teams and customers.
Own experiments and create clear mechanisms to test and pilot new features prior to launch.
Ensure success metrics are well-documented and tracked to ensure feasibility analysis can be completed.
A day in the lifeThis role will define and continually optimize product strategies, ensuring we deliver a delightful customer experience and drive innovations to further Prime Video's business objectives.
You will work closely with a cross-functional team of engineers, UX designers, QA testers, data analysts, program managers, live operations and other relevant business stakeholders to execute on product strategies.
This role will continually measure the success of their product and use key insights and learnings to drive future product enhancements.
About the teamThe Prime Video Customer lifecycle tech team (PV-XBD) has a vision to delight customers by creating awareness inside the Prime Video apps of how Amazon over-delivers value for them (e.
g.
with their Prime membership), and how to become more deeply engaged and get value out of the Amazon ecosystem.
PV-XBD's mission is to design, launch, and operate merchandisable CX in the PV apps to ensure every Amazon customer, along their entire lifecycle, is aware of and engaged with Prime, their benefits, and relevant, shoppable content.
We provide the technology enabling business/marketing teams to reach more customers in the right in-app locations with the right messaging at the right time.
Our CX empowers teams to engage customers in-app.
We decide what to develop through experimentation to help us discover where in the customer lifecycle (and at what place in the PV apps) XBD messaging resonates, and how it delivers value to Prime members.
We are open to hiring candidates to work out of one of the following locations:
Culver City, CA, USA San Francisco, CA, USA Seattle, WA, USA Sunnyvale, CA, USA.
Estimated Salary: $20 to $28 per hour based on qualifications.
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