Field Service Engineer I Customer Service & Call Center - Sunnyvale, CA at Geebo

Field Service Engineer I

Join a team recognized for leadership, innovation and diversity

The future is what you make it.


When you join Honeywell, you become a member of our global team of thinkers, innovators, dreamers and doers who make the things that make the future.
That means changing the way we fly, fueling jets in an eco-friendly way, keeping buildings smart and safe and even making it possible to breathe on Mars.
Working at Honeywell isn't just about developing cool things. That's why all of our employees enjoy access to dynamic career opportunities across different fields and industries.


Are you ready to help us make the future?


The Automation & Control Solutions (ACS) Division of Honeywell is driving the revolution of its business and the industry. ACS provides products and services that give their customers the power to create and control efficient, safe, comfortable environments. This $10-Billion enterprise offers controls for heating, ventilating, and air conditioning; security systems, fire alarm systems, and energy management systems for all indoor environments. From home thermostats to large commercial building management systems, services, and controls, Honeywell ACS is clearly a global leader.
Honeywell Process Solutions (HPS) is a $2.5 billion strategic business unit that improves the productivity and profitability of industrial facilities on every continent around the world. HPS offers a full range of automation and control solutions to key vertical markets, including Energy, Pulp & Paper, and Chemicals/Pharmaceuticals, and develops/markets industrial automation systems and advanced software applications.


The salary for this position is ($74,800- 1120,000). The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.


Key
Responsibilities:


  • Provide customer with technical and consulting support for industrial process control / automation platforms, particularly Honeywell Distributed Control Systems (DCS).
  • Understand customers key control processes and economic drivers and translate those into business opportunities
  • Understand Honeywell's DCS technical product line and provide customer with guidance on application, life cycle management, best practices, benefits, savings / cost and other factors influencing business direction
  • Design, configuration, troubleshooting of Supervisory Control and Data Acquisition (SCADA) and Human Machine Interface (HMI) software packages
  • Perform industrial control systems analysis and optimization
  • Configure, maintain and troubleshoot Honeywell hardware and software including:
    TDC / TPS, Universal Control Network (UCN) / Local Control Network (LCN) level devices and computer networks, Data Hiway and Experion PKS, DCS equipment
  • Maintain / troubleshoot Hiway based equipment and LM's / Triconex / FSC
  • Understanding of control system architecture utilizing computer networked data communications and graphical interfaces for high level process supervisory management.
  • Implementation and Administration of TPS & EPKS Domains, controllers (HPM, eHPM, eUCN, eLCN, C200/C300), switches, peripherals, etc.
  • Diagnose, troubleshoot, plan, repair, control system problems using standard test equipment / software applications. Utilize Global Technical Assistance Center and lead all site efforts to work through issues; act as the liaison between the customer and Honeywell
  • Support client server architecture
  • Knowledge of proportional integral derivative PID controllers and their interface with process plant machinery / instrumentation
  • Perform hardware (controllers, servers, workstations) and software (LCN / Experion) upgrades including hardware refresh, point and major software releases; On / Off Process migrations.
  • Observe functionality of installed equipment or systems to detect anomalies / hazards
  • Repair and troubleshoot control / signal circuits and identify / communicate discrepancies
  • Provide power on support of new / existing installations including grounding checks and proper installation / application
  • Perform audits and baselines of installed control systems as delivered / installed
  • Respond to emergency calls; resolve issues within established key performance metrics; work closely with Honeywell Technical Assistance Center staff
  • Lead support personnel on site (main point of contact for Honeywell related items)
  • Document work performed at site and off-site as necessary (effective oral / written communication / interpersonal skills)
  • Administer / Perform preventative and corrective maintenance of control system hardware / software
  • Computing Language (CL) Programming
  • Knowledge of Advanced Applications such as Process History database (PHD), Doc 4000, TRACE, Experion Backup and Restore, Virtualization
  • Solid understanding and application of cloud computing and virtualization using VMware on industrial control systems or other.
  • Understanding and application / troubleshooting of Open Platform Communications (OPC)
  • Contract renewals support; asset list verification and cross check with licensing
  • Knowledge of other DCS / Programmable Logic Controller (PLC) systems such as ABB, Yokogawa, Emerson Delta V, Siemens, Rockwell Allen Bradley, Modicon

YOU MUST HAVE


  • 5 years' experience in field service and industrial process control systems

WE VALUE


  • Field Process Experience Preferred.
  • The ideal candidate will possess knowledge and skills with PKS Experion Hardware & Software, in addition to Hiway, TDC, TPS system experience including LCN, UCN, and Hiway equipment, virtualized systems.
  • Experience with Honeywell control systems:
    Experion, Hiway, TDC2/3000, & TPS systems and Process Controls
  • PC/Networking experience
  • Associates degree or Bachelors preferred
  • PC & Networking Skills
  • Strong electronics / instrumentation background.
  • 3rd Party controls experience
  • Project Management experience (budget control, schedules, resource allocation, reporting)
  • Detailed Process Control
  • Strong electronics background; ability to work with electronic test equipment
  • Associates or Bachelor's degree strongly preferred

Additional Information

  • JOB ID:
    HRD229658

  • Category:
    Customer Experience

  • Location:
    1349 Moffett Park Drive,Sunnyvale,California,94089,United States

  • Nonexempt

Global (ALL)

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.


Estimated Salary: $20 to $28 per hour based on qualifications.

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