Customer Service Representative (1 year contract)
Responsibilities:
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems. Non-technical teams provide support to internal and external customers and resellers via incoming customer contacts to the Customer Solutions Center through telephony or e-support methods.Advanced:
Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways. Expert knowledge on the general/technical aspects of the job. Works on assignments that is extremely complex in nature where a high degree of independent judgment, initiative and technical knowledge are required to resolve problems. Work is completed independently and has ability to handle most unique situations. Frequently determines methods and procedures for new assignments.High school education or equivalent; some college level education preferred. Typicallyrequires a minimum of 5
years general experience, or equivalent combination of experience and college level education.
Critical Skills:
1. Customer interaction:
Must have good communication skills and be able to manage customer expectations when taking calls from the customer as well as excellent writing skills. Must be able to communicate effectively to customers and internal technical personnel. 2. Decision making and handling complex situations:
Must be able to manage multiple customer interactions at the same time and set priorities for engineers working on customer issues. 3. Work independently:
Must be able to make decisions on work assignments to other technical team members and load balance assignments 4. Microsoft office and general business skills:
Skilled in working with all common MS office software and to be able to master internal CRM system usage
Pay Rate:
$19.00/hour
Estimated Salary: $20 to $28 per hour based on qualifications.
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