Support Engineer, Alexa Voice Service
Job summaryAlexa is the Amazon cloud service that powers Echo, Tap and Dot, the groundbreaking new Amazon devices designed around your voice.
We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
On the Alexa Voice Service team, you'll build software to enable Alexa's capabilities everywhere - in speakers, appliances, wearables, robots, and more! We're working with industry leaders to seamlessly integrate Alexa into any and all devices.
It's awesome, and will change the way millions of people interact with their homes, cars and even their workplace.
If you're passionate about greenfield engineering opportunities and love to solve problems that have never been encountered before - this is the job for you.
If you have an insatiable thirst to learn - you'll absolutely love this job.
Imagine working together with other teams to architect solutions that define how customers interact with Alexa.
You'll own your work from design to deployment, evangelize it and ensure its operational excellence in production.
Become a builder, an innovator, and game changer by joining the AVS team.
Let's build something special, and have a ton of fun doing it!We are now recruiting an exceptional Support Engineer with a strong passion for operation excellence.
Key job responsibilitieso Triage & resolve the issues using dashboards & Toolso Drive root cause analysis of repeated issueso Automate the solution for the repeated issueso Develop tools to aid operations and maintenanceo Update knowledge book with new issues to be referenced in futureo Review processes and look for optimizations and improvementso Timely and frequent communication impact/status on active incidents in line with SLAo Responsible for proactive detection of service impacting performance faults through monitoring, alerts, etc.
o On-call duties as requiredA day in the lifeAs a Support Engineer, you will partner with QAE, SDEs and product owners to build testing tools and scripts for software testing that contribute to Alexa developer experience.
If you are interested in challenges that span across Devices, Market Places and an increasing developers day by day, this is the opportunity.
About the teamAlexa is the Amazon cloud service that powers Echo, Tap and Dot, the groundbreaking new Amazon devices designed around your voice.
We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
On the Alexa Voice Service team, you'll build software to enable Alexa's capabilities everywhere - in speakers, appliances, wearables, robots, and more! We're working with industry leaders to seamlessly integrate Alexa into any and all devices.
It's awesome, and will change the way millions of people interact with their homes, cars and even their workplace.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
On the Alexa Voice Service team, you'll build software to enable Alexa's capabilities everywhere - in speakers, appliances, wearables, robots, and more! We're working with industry leaders to seamlessly integrate Alexa into any and all devices.
It's awesome, and will change the way millions of people interact with their homes, cars and even their workplace.
If you're passionate about greenfield engineering opportunities and love to solve problems that have never been encountered before - this is the job for you.
If you have an insatiable thirst to learn - you'll absolutely love this job.
Imagine working together with other teams to architect solutions that define how customers interact with Alexa.
You'll own your work from design to deployment, evangelize it and ensure its operational excellence in production.
Become a builder, an innovator, and game changer by joining the AVS team.
Let's build something special, and have a ton of fun doing it!We are now recruiting an exceptional Support Engineer with a strong passion for operation excellence.
Key job responsibilitieso Triage & resolve the issues using dashboards & Toolso Drive root cause analysis of repeated issueso Automate the solution for the repeated issueso Develop tools to aid operations and maintenanceo Update knowledge book with new issues to be referenced in futureo Review processes and look for optimizations and improvementso Timely and frequent communication impact/status on active incidents in line with SLAo Responsible for proactive detection of service impacting performance faults through monitoring, alerts, etc.
o On-call duties as requiredA day in the lifeAs a Support Engineer, you will partner with QAE, SDEs and product owners to build testing tools and scripts for software testing that contribute to Alexa developer experience.
If you are interested in challenges that span across Devices, Market Places and an increasing developers day by day, this is the opportunity.
About the teamAlexa is the Amazon cloud service that powers Echo, Tap and Dot, the groundbreaking new Amazon devices designed around your voice.
We believe voice is the most natural user interface for interacting with technology across many domains; we are inventing the future.
On the Alexa Voice Service team, you'll build software to enable Alexa's capabilities everywhere - in speakers, appliances, wearables, robots, and more! We're working with industry leaders to seamlessly integrate Alexa into any and all devices.
It's awesome, and will change the way millions of people interact with their homes, cars and even their workplace.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
